mcdonald's apologizes after customer labeled 'dumbass' on receipt -凯发国际娱乐试玩
mcdonald's hepingqiao store is located in chongchuan district, nantong city, jiangsu province.
a mcdonald's in nantong has apologized to a customer after the word "dumbass" was written on his receipt for a refund. the two parties have reached an understanding.
according to nantong traffic radio, the customer, with the last name li, ordered a meal on april 24 at the mcdonald's hepingqiao store in nantong, jiangsu province. this meal included a drink, which spilt because of a faulty cup.
li contacted staff and requested a refund, which was approved.
upon receiving the refund notification, li discovered that the reason listed for the refund was: "the customer is a dumbass."
the receipt.
li contacted mcdonald's china's customer service hotline to lodge a complaint.
while the company promised a response within a few days, li also received an apology call from the store manager offering a complimentary snack.
the story gained traction on chinese social media, with a popular comment questioning mcdonald's: "is the customer a god or a dumbass?"
following the online buzz, mcdonald's suzhou and nantong regional managers visited li on april 26 and issued a formal apology on behalf of the company.
they assured li that the employee responsible has been reprimanded, and promised to improve staff training and customer service procedures.
